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My sincerest thanks for all that you did to help make this such an exceptional event for our customers and key Sabre executives. You excelled in a number of areas, but these are just a few of the key ones which made our 2010 Prague Customer Experience such a success: · Your knowledge of the area · Your ability to understand the needs of your clients · Your attention to detail in every step of the way; from the RFP process, to site inspection, months & weeks leading up to the event and then on-site execution All of the above were so key in order for our customers to say about out event: · “This event exceeded all of my expectations” · “This event was magical” · “You left no stone unturned” · “Truly spectacular weekend” As you know our goal was to provide our customers with an experience unlike no other and with your guidance and assistance this goal was not just met, but exceeded. Again, my sincerest thanks. I hope we have the opportunity to work together again. |
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Simon McPherson, Director Customer Engagement Marketing & Event Planning |
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It was great working with you and of course will definitely make use of your services again whenever I have to come to that part of the world again. Evertyhing was very well organised and the group had the best time in Vienna. Our overall rating for the trip from the delegates were 100%! Now how can you better that? |
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Francois Hugo, Rewards Incentive and Conference Management, South Africa |
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I would like to thank you for the great help your company provided Novo Nordisk during EASD 2009. Your proactive contact, no-nonsense approach, and 100% hands on support really made this EASD a simple, but highly effective Congress. The support you provided not only for Novo Nordisk headquarters, but also for some of our affiliates was outstanding. Everything you laid your hands on worked exceptionally well, and I had no worries about these items. The dinner you arranged at Piaristenkeller was excellent, and all the staff gave it a 5 out of 5, for venue, ambience, food and transportation. The hostesses provided were extremely reliable and all other services provided made my life a lot more simple. Thank you very much indeed for your support. Should we come back to Vienna, I would not hesitate in using your services, and I have similarly passed on your contact details to other parts of my organisation who may have smaller visits in your fair city. |
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Duncan C. Simmonds, MBE - Global Project Manager, Global Event Marketing, Novo Nordisk A/S |
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“You are actually quite an "easy" DMC to promote because you are so good! Quickest to respond, flawless operations, best newsletters, best sample programs, no complaints, understands warped Aussie sense of humour...what more could a representative office want!?? Birgit - you know that you were always one of my "benchmark" for the DMCs!” |
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Sue Gaddes, Destination Marketing Services Sydney |
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Hi Birgit & Christian Just thought I'd send you an email to say again thank you. The feedback from the survey of customers from the Trip Incentive to Prague & Vienna is ......."the best trip incentive ever". Its definitely the best trip incentive I have helped with in my 12 years at Hunter Douglas Birgit and that I all thanks to you and your products .... just fantastic. |
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Anne Lee, Hunter Douglas |
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"Thank you very much for the great effort and support. It was a great organization and very professional job from your side." |
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Amr Saafan, New Horizon Egypt |
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"We have just recently hosted 70 supermarket store owners from Australia to two weeks in Vienna, Prague & Dubrovnik. With a packed itinerary and many fantastic gala functions, including meeting a prince, this incentive certainly would not have been the success it was without the outstanding dedication & effort of Birgit and her team on organising the smooth running of the entire programme. Nothing was ever too big or could not be solved. All with such professionalism, hands on & a great smile ! I can't thank you enough and it will most certainly be difficult to find another such dedicated DMC around the world. Thank you, thank you and thank you." |
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Shireen Kelman, Account Manager, Directions |
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Just a short note to say Thank you for handling our group in Germany during the ESC conference 2008 ! I must comment on the minute detailing that you looked into for the Microlabs group. The group was extremely happy with your choice of hotel at Riessersee as well as the restaurants. Being fussy with food we were apprehensive about the local German lunch , but each and everyone enjoyed it. Thanks again and looking forward to working with you in the future. |
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Sarah Sait, Managing Director, Windstar |
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I just want to say a big thank you to the team at INVENT for all your hard work & dedication to making the Nokia Partner Conference a great success. You continual support, flexibility, attention to detail & commitment to making it all happen made the event enjoyable & memorable for all involved. If only we could have you & your team on site with us in every location!! |
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Eliza Liddy - Client Services Director, The MINT Dubai |
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I want to say thank-you to you and your team at Invent. You thoroughly impressed me with your promptness, attention to detail, and calming attitude on the entire planning process. The week prior to my event, I felt that I had nothing to worry about, since I was in your capable hands. This was the first event that I have utilized a DMC to this extent and I was quite nervous at first. You instantly reassured any qualms I had by being straight forward with the variety of options for all items that pertained to my event and the costs associated with each option. I knew that you did not have any hidden cost or a detail not looked after. I also want to let you know that I appreciated the special attention you gave to my firm’s Chief Executive Officer and senior leadership’s concerns the day of the event to ensure their approval of the event. You took control of the entire event and I could focus on my customers. I wish I could have your firm assist me with all my events and have you as my on-site contact. I hope that we will be able to work together again in the future. Kind Regards and many thanks for an amazing job well done. |
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Jennifer Ruthig, Marketing Coordinator |
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Invent stands for innovative custom tailoring. I recently hosted a small but prestigious group in Budapest for our Washington DC, USA, based organization’s Annual Meeting. Invent went well beyond of my expectations with innovative custom tailored solutions to our small group with a limited budget. The participants to Invent organized spouse tour and gala dinner expressed their impressions with statements such as “I would have never had these unique experiences by following the advise of my travel agent or the hotel concierge!” and “I have been to Budapest before, and never experienced it with the feeling of ‘peeking in’ to how the ‘real’ Budapest is that you provided.” As an event manager, I appreciate that Invent was able to create these experiences so effortlessly and well within our budget. |
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Riki Inabinett, Administration Manager, The Sulphur Institute, Washington, DC, USA |
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I could not let the occasion pass without expressing my compliments and gratitude to you and to your organising team for the coordination and overall management of the event. The many days of work and the wonderful celebrations are behind us but I wanted to personally thank you for the tremendous amount of work you put in to make this event the resounding success that it was. We had effective meetings and the Star Alliance member representatives and their spouses really enjoyed their stay in Vienna and left with memorable impressions. |
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Anca Lungeanu, Star Alliance |
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Thanks for your good work & flexibility and we would be very happy to collaborate in the near future. If we have more to come in your countries we will for sure contact you. |
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Vanessa De Ridder, THA Group Belgium |
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Thank-you once again for all of your WONDERFUL help! We look forward to working with you again, you were a life saver :-) |
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Michelle Van Schalkwyk, Corporate Travel Management Brisbane |
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Our agency as well as our client were extremly satisfied with the experience of working with your company. Go Travel is more then pleased with the efficiency and with the professionalism shown by Invent in handeling this event. The client informed us that everything was great, very well organized, the guide was very helpful, the hotel’s and restaurants’ services were excellent. Thank you very much for the collaboration and keep up the good work! |
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Ioana Marin, Go Travel Romania |
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One more time we would like to thank you for all that you've done for our VIP group from China, you've really done good job showing enviable business skills and creativity. As much as to be creative, it is also very important to have sense, good feeling for incentive tours. I think that's the key for success. Thank you again for the fabulous work. |
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Emina Marušić, adriatica |
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Thanks so much for your help. We have had very positive feedback from the group about the meeting organisation, and we were all very happy with how the meeting went. Many thanks again, we were very impressed by your professionalism and proactive work! |
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Catherine Lee, Harley-Davidson Europe Ltd. |
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Great job! Only positive news from my client! Many thank you notes they received from the guests! Hofburg looked amazing! Thanks a million! |
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Mirjam Guldemond, THIKA Netherlands |
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Thanks for your help last week – the event was a great success! |
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Susan Brogan, Venue Seekers UK |
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Many kind thanks again for all your assistance. I understand that you and your team were more than helpful given our situation and the change in scope of the meeting. I actually just referred you to another planner (outside of Pfizer), so hopefully you will be receiving more leads soon!! |
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Eileen McDonoug, Pfizer USA |
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I want to let you know how pleased I was with the services you provided for the three meetings at the Kempinski. Your professionalism, from start to finish, was greatly appreciated. You were available at all hours of the day or night so the time difference was never really an issue. Although you weren’t physically on-site for the meetings, your presence was definitely felt as you kept in constant contact with our on-site staff in dealing with the changes that inevitably happened. Additionally, your restaurant recommendations were spot-on for all of our off-site evenings. Our clients were extremely pleased with each one. Thank you for your superb efforts on behalf of our clients. |
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Alysse Hutchinson, Doc International USA |
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I want to thank everyone from INVENT for the exceptional work done in support of our recent client event in Vienna. You were instrumental in making the evening a complete success. Your steady hand and professionalism leading up to and during the event made what could have been a very difficult and exhausting experience an absolute pleasure. A number of clients said that the evening was the highlight of their visit to Vienna - due in no small part to the creativity you brought to the task. Thanks again and good work. |
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Scott Russel, HNTB |
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The Global Diabetes staff would like to take this opportunity to thank you for your efforts while working with our program this week. We recognize your continuous smiling faces and “can do” attitude while working with our program. Your tireless efforts in helping us achieving our goals for Global Diabetes Forum have not gone unnoticed. With your help, we were able to achieve our goals! You are a principal part of the process and success of our program. We look forward to partnering again with you in the near future. Thank you. |
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Eileen McDonough, Pfizer |
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I was delighted by INVENT’s quality of service and attention to detail. You really have a dynamic team who handles everything professionally and after the first day it was nice to know that I can relax as my group was in good hands. It was a pleasure working with INVENT – knowing that they will go more than the extra mile! Thank you so much for everything!!!!! |
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Elanie Jansen van Veuren, Uwin Iwin Incentives South Africa |
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I just wanted to say a big thank you for all your hard work on my group in Vienna. You worked tirelessly to ensure that everything went smoothly but most importantly you always did it with a smile, I really enjoyed working with you and getting know your beautiful city and look forward to the opportunity to work with you again in the future! |
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Francesca Knight, PinPoint Events Ltd |
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Here is just a quick message to let you know that, once again, having you as a favorite supplier was a real chance. We believe the most accurate terms to define your qualities are: availability, efficacy, patience and... A great deal of humour. Thank you |
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Gilbert Tranquille, TERANGA |
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Thank you so much for The Mission yesterday evening – I’ve just had a call from the client who is over the moon after the event – everything went really well and they thoroughly enjoyed it. Please pass on my thanks to the rest of the team of writers and actors. |
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Kelly Bibb, Motivaction |
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We were very impressed with the level of professionalism and knowledge provided by your supervisor as well as the other services you provided. It was most definitely appreciated and helped to make our event that much better. I look forward to our next opportunity. |
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Ricky Robichaud, RX Events USA |
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Thank you so much for making our time in Munich so memorable. Thanks for all your help with the group - I would not have survived in Germany without you by my side! I just told my colleague what a pleasure it was working with you and how much of a life saviour you were! Hope to work with you again soon. |
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Leanne Craddock, Ci Events Sydney |
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Thank you very much for all your help organising the SONY BMG conference in Innsbruck last week. You organization from start to finish has been flawless and I was especially impressed with your efficient and prompt responses to my never ending questions! The feedback from the client has been great and all of the guests have commented on what a great programme we delivered. Thanks again for all your help and I will definitely be recommending Invent to all of my colleagues when they have incentive events and conferences in Europe. |
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Liza Schwartz, Motivaction UK |
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It was great working with you and thank you for making everything run so smoothly. Hopefully we can send some more groups your way in the near future. |
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Sheryl Poulter, Preston Travel Melbourne |
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"Sharp comprehension of customer specific expectations, impressive reactivity, 100% can-do attitude, flexible and jovial management of event: Birgit with Invent is definitely the ideal partner for high-end groups travelling to Vienna. She makes success look easy when everybody in this job knows it's not." |
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Thibaut Gratius, D.Z.A. |
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I have had the pleasure of working with Invent on a number of occasions and every time I am so impressed. Your response times in the lead up are unlike any other DMC I have worked with which takes so much stress out of the planning process. You understand our market so well which means I don't have to explain the intricacies of the Australian tastes and preferences all the time. Onsite you are a delight, anticipating our every need, always being on hand to help and producing experiences for our guests that they will never forget. Thank you again! |
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Libby Peisley (Ci Events Sydney) |
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Just wanted to say a very big thank you for organising what was a wonderful trip to Vienna. We couldn't have wished for a more enjoyable time. The transfers were great, the hotel was excellent and the evening meal was also a delight. |
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David Cox |
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I really want to thank you for your wonderful work and support while we were in Europe. Everything went so well, and the group had a ball. I know you put a lot of effort into your work and have personal pride in what you do, and that was obvious to me and my group. Many thanks and I look forward to working with you again. |
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Celia Snedden (ATLAS NZ) |
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"The IBM partner event was a runaway success. The partners were of the opinion that it bettered the show that we put up at Vienna (that is no mean achievement). Invent has contributed immensely towards that success with its understanding of our unique requirements, attention to detail and methodical execution. Congratulations and a big thank you for helping us execute such a challenging and strategically important assignment." |
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Kiran Mani (IBM India Ltd) |
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"Thank you for your company’s efforts to ensure that the IBM Partner Summit which Wizcraft organized in Munich in August was a huge success. It was your personal involvement, patience, an eye for detail and tremendous cooperation that ensured that the ideas and execution synergized to deliver an Eventful Experience for IBM’s partners. For Wizcraft you were the perfect partner to work with and we look forward to working with you and your team again and again. On behalf of Wizzes Rajesh, Amrita, Pradeep and Tridiv, let me say: Here’s to you, Wiz Birgit." |
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Sabbas Joseph, WIZCRAFT WORLD India |
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"A huge thank you for once again for helping me to deliver another successful programme overseas. Your commitment to incoming groups is admirable and although it’s always hard work making sure a programme runs smoothly, you always seem to make it fun. I thoroughly enjoyed working with you again. Your knowledge about the destinations is invaluable and such an asset to incoming groups, this coupled with interpreting exactly what we need from an overseas programme make for very happy clients. AND happy clients make for repeat business. You knew exactly what was required for our group to Prague including the specialised team build activity and went out of your way to facilitate every minute detail to make this a bespoke event. I very much look forward to working with you again very soon." |
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Jacqui Coupe (Account Manager, MTravel) |
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Thank you very much for your assistance in setting up our adventurous night out at Piaristenkeller. The guests were most impressed and thoroughly enjoyed the wine cellar tour wearing their historical hats. The entertainment added to the whole evening atmosphere and I had only good responses from the team about their experience in Vienna. I look forward to being able to use INVENT again in the future and once again thank you for arranging such a memorable evening. |
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Rayleen Bidoli, Microsoft |
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A BIG thank you to you & your staff for running such a fantastic event for us in Salzburg. It was so refreshing to be working with such a professional. Your excellent suggestions of venues, entertainment, theming & tours combined with your quick & accurate turn around of queries & requests made our job so much easier in the run up to the event. Your on-site management during the program was faultless. We wish that all Destination Management Companies were like you!!! The delegates had a fantastic time. They were blown away by the surprises, creativity & attention to detail, stating that it was “the best incentive ever”. Next time we have an event in your area of the world we will definitely be utilising your services! |
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Dee Kelly (Team Leader, Ci Events) |
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"It was wonderful meeting you and working with you in pulling off an absolutely outstanding event. The 150 IBM Business Partners were absolutely delighted and the event received a A++ rating from people who are very difficult to please. This would not have been possible without your support. I was also very impressed with the way you handled some very difficult situations both before and during the event. I look forward to working with you again..." |
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Rasheed Sait (General Manager, The George P Johnson Company India) |
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"I just wanted to say a big thank you for making our Vienna conference dinner a great success. With absolutely no knowledge of Vienna, you made my life an absolute breeze. Thank you so much for recommending such a superb venue and coordinating everything right down to the last detail. The food, wine, staff and venue itself were magnificent, my team were absolutely thrilled. Thank you also for going above and beyond the call of duty at the end of the night, it was much appreciated. I look forward to working with you again one day." |
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Kirsty Cayzer |
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"I enjoyed so much working with all of you. You were all simply a pleasure to work with, got the job done and nothing was ever a problem. And with a sense of humour which is very important in our industry! So, a big big THANK YOU for everything and for being soooo nice! As I said to you at our last meeting, it is a pity you do not have an established operation in Mexico. Once again, thank you for your very positive support in making our conference in Vienna very memorable indeed." |
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Verna Wing (AMP) |
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"Thank you so much for your help over the last couple of weeks; the conference was an incredible success. Hoping you are well and please let's keep in contact with one another, as I had so much fun!" |
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Jo-Anne Morgan (Morgan + Morgan) / AXA |
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"Congratulations to Invent for the organisation of our conference in Vienna. Our participants were thrilled at the venues, entertainment and the well-planned days that enabled them to gain the knowledge required from the conference but to also enjoy the additional activities and dinners. From an organisational point of view, I would personally like to thank the team at Invent for their input and ideas, being able to work to our incredibly short timeframe and come up with such an amazing result with nothing being too much trouble. The personal service and attention I received is a credit to you. I look forward to visiting Vienna again." |
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Gaylene Moseley (Lucent Technologies) |
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"The conference was a great success. Thanks for the key role that you played." |
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Jenny Crompton / Narta |
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"Thanks once again for all your help with this group. All the participants were extremely happy with the programme and had a marvellous time! The client has mentioned to me that they have received letters of thanks. I would like to thank you personally for all your help in putting this programme together. The end result was fabulous! I really hope we will have the opportunity to work together on something else very soon." |
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Diane Simmons (C & S) |
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"Invent really made our conference in Prague a great success with their organization and local knowledge." |
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Robyn Bevan |
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Birgit has set a standard a lot of DMC’s should aspire to. She is professional, friendly and knows her client and products. I wouldn’t use anyone else! |
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Bev Grenda, NGT Melbourne |
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